Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

By purchasing from the totalhomesupply.com, you agree to all the terms of use described, including the Return Policy and Shipping Policy.

Shipping and Receiving:

Simply Free Shipping!

We decided that rather than having a complicated shipping policy or requiring you to fill in a bunch of information to find a shipping price that we would make it simple. Everything ships free. From a drain kit to a furnace, all of it ships to your door for the price listed on our site, nothing more except tax of course. Due to the exceptionally high costs, we are only able to offer this service in the Contiguous United States. For shipments to Alaska, Hawaii, Puerto Rico or any area which would require special arrangements such as a ferry or air freight, please contact us for a shipping rate. We currently do not ship outside the USA. We provide an estimated time before leaving our warehouse on every item. This is the time it takes for the item to be prepared and ship. Once the order leaves the warehouse, please allow 1-10 business days for delivery depending on your location and the warehouse the item has shipped from. Most small items (less than 100 lbs.) ship via FedEx, UPS, or USPS. Large items ship with LTL (Less-Than-Truckload) common carriers. All deliveries are curbside unless otherwise stated. Liftgate service is included with most residential deliveries based on the weight of the product. All shipments are FOB Origin. If you would like more information or if you require special arrangements for delivery, please contact us.

All shipments are FOB Origin, Freight Prepaid.

Freight Shipments

Most of our items, especially those over 100 lbs., ship by freight. Freight carriers are different from UPS and FedEx and certain procedures must be followed to ensure a smooth delivery process. We ask that all customers read this guide before receiving their order to ensure a smooth process.

What to expect

  • Some of our freight shipping carriers are TForce Freight, Estes Express, R&L Carriers, Ward Trucking, and Daylight Transport.

  • Shipments are generally delivered Monday - Friday 9:00 AM to 5:00 PM local time.

  • All freight shipments require a signature at the time of delivery. No exceptions.

  • Freight shipments to residential addresses will have an appointment made prior to delivery and generally include a liftgate if the item being received is over 150 lbs.

  • All deliveries are curbside. For in home delivery or special requests, please contact us before placing your order.

  • Shipments marked as commercial will be attempted during normal business hours and do not include a liftgate. If your order is shipping to a business and requires an appointment or liftgate, please list it in the order notes section.

  • Requests to change a shipping address after an item has shipped are not allowed.

Before the delivery

  • As soon as your order ships you will get an email with the tracking information and carrier phone number. Should you have any questions about the status of your delivery you can contact the carrier for an up-to-date answer.

  • If your item is shipping to a home, you will receive a phone call from the carrier to setup a delivery appointment. At this time, you can give any special notes about the delivery to the carrier. Most carriers can accommodate requests like a call an hour before the delivery.

Delivery day

  • Make sure that an adult over 18 years of age is at the delivery location during the set window. Make sure that person has read this guide.

  • If someone is not able to receive the shipment at the agreed upon time you may be subject to a redelivery fee.

  • Once the driver arrives, please inform them that you would like to inspect the item. This can be done before or after it is removed from the truck but before signing any documents.

  • Inspect all sides of the item, including the bottom. Please look for any creases, rips, tears, or holes in the package and inspect further if found.

  • Note all issues on the bill of lading before signing for the item.

  • If the item is damaged beyond repair, refuse the delivery.

  • If possible, please take detailed pictures of the damaged item.

  • Total Home Supply is not responsible for any damage that is not noted on the bill of lading at the time of delivery.

  • The delivery receipt is a legal, binding document. If you sign without any notes, you have indicated to the trucking company, your credit card company, and Total Home Supply that the items were received in good order.

  • Please contact us at 877-847-0050 within 2 business days to report the damage.

Small Package Shipments

Shipments sent via FedEx, UPS, or USPS are handled differently than freight shipments. If you ordered a smaller item from us (generally under 100 lbs.) you can expect it to arrive with one of these carriers. Read below to make sure you know what to do in case there is a problem.

What to expect

  • Any item valued over $750 will require a signature for delivery.  Some lower value shipments may also require a signature. No exceptions.

  • Smaller items will generally be left without signature at the driver’s discretion.

  • Commercial deliveries take place Monday - Friday 9:00 AM - 5:00 PM local time.

  • Residential deliveries with UPS take place Monday - Friday 9:00 AM - 8:00 PM local time.

  • Residential deliveries with FedEx Home Delivery can take place 7 days a week 9:00 AM - 8:00 PM local time.

  • Residential deliveries with FedEx Ground can take place 7 days a week 9:00 AM - 8:00 PM local time.

  • Time definite deliveries are not available with these carriers.

Before the delivery

  • As soon as your order ships you will get an email with the tracking information and carrier phone number. Should you have any questions about the status of your delivery you can contact the carrier for an up-to-date answer.

Delivery day

  • For orders that require a signature, make sure that someone is at the delivery location on the day of the delivery. Make sure that person has read this guide.

  • If someone is not able to receive the shipment generally two more attempts will be made.

  • If you can, inspect the item at the time of delivery. Inspect all sides of the item, including the bottom. Please look for any creases, rips, tears, or holes in the package and inspect further if found.

  • If the item is clearly damaged, refuse the delivery.

  • If the item is left without a signature, you have five business days to fully inspect the item and report any issues to us.

  • Total Home Supply is not responsible for any damage that we are not informed about within five business days of receipt.

  • Please contact us at 877-847-0050 within 5 business days to report the damage.

  • Please take detailed pictures of the damaged item.

After the delivery

  • Now it's time to install your item. Visit our blog for tips on how to install your product.

  • If you have any questions or difficulty, feel free to contact us for help.

  • Once everything is perfect, send us a picture! We love to see completed projects and hear about how the products are working for you. Click here to drop us a line.

If the item is to be shipped to an address other than your billing address, we may require that address be listed with your credit card company. Most credit card companies accept this as a normal practice, and it protects you, the purchaser and us from credit card fraud. Total Home Supply reserves the right to refuse shipment to any address other than the billing address unless the alternate shipping address is also listed with your credit card company.

Once an order is loaded onto a truck or shipped, it cannot be cancelled. If the shipment is refused, the buyer is responsible for all freight charges, which includes the original delivery and the return of the item to Total Home Supply or one of its warehouses plus a 25% restocking fee.

Special orders cannot be cancelled

Standard delivery is curbside, White Glove delivery is available, please call for details.

Returns

Here at Total Home Supply your satisfaction is our number one priority which is why we offer a flexible return policy. If you are unhappy with your purchase for any reason, simply contact us and we will guide you through the easy return process.

Important Highlights

  • Only new unused items are eligible for returns

  • Items are eligible for return for 20 days after receipt

  • An RMA number is required for all returns

  • You are responsible for ALL shipping charges, both to and from our warehouses

What is eligible for a return?

Any product that is in new and unused condition, except parts, tools, cleaning products, mini split air conditioners, 265/277 volt products, 480 volt products, and DIY mini split line sets. All manuals, parts, and accessories must be included. Any product that has been installed or attempted to be installed is not eligible for a return.

Products shipped as part of a quote, volume purchase, or at a discounted price do not fall under this return policy. These purchases, if return is permitted, may be subject to restocking fees. Please contact us at 877-847-0050.

How do I return an item?

Once you verify that your product meets the above requirements, please contact us to obtain a return authorization number. Any return received without a valid RMA number will be refused. All RMA numbers expire 30 days after being issued. You are responsible for all shipping charges associated with your order. Items must be returned using the same, or a similar method as original delivery. Freight delivered items must be returned via a freight carrier, not UPS or FedEx. Any items not returned via original delivery method will be refused. Return shipping method must provide tracking information, insurance, and be securely packaged. Any item returned with damage to the packaging or item will be refused.

How do I get my refund?

Once we receive your return the item will be inspected. If the item has concealed damage, you will be notified so that you can file a claim with the carrier. If your item is in new and unused condition you will receive a refund, minus the original shipping costs. All shipping costs incurred, even those on free shipping items, are not refundable. All refunds will be issued to the original form of payment. Please allow 1-3 business days for inspection of your return and 2-7 additional business days for your refund, depending on your bank.

What if my item doesn't work?

All items we sell are in new and unused condition. Many items are even tested at the factory prior to shipping. If for any reason your item does not work when you receive it, please contact the products manufacturer to inquire about a service call or replacement parts. We are not able to authorize exchanges on defective items. This can only be done by the product manufacturer.

What if I need to cancel my order?

Any order that has not yet been loaded on a truck or shipped can be cancelled. Please contact us right away about any cancellations as we do our best to ship products out as quickly as possible. Once an item has been shipped or loaded onto a truck, the order cannot be cancelled. The order will be subject to the return procedures outlined above. Refused shipments will be subject to a 25% restocking fee in addition to all freight charges incurred. Cancellations requests can ONLY be accepted over the phone.

What if my order was a special order?

Special orders cannot be cancelled or returned. Special orders include any product listed on our website as special order, any custom items, or any items specified as special order when an order is placed over the phone. Please contact us prior to purchasing a special-order item so that we can verify that it is the right item for you.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Total Home Supply. The collective work includes works that are licensed to Total Home Supply. Copyright 2003, Total Home Supply ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Total Home Supply or purchasing Total Home Supply products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Total Home Supply or to purchase Total Home Supply products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Total Home Supply. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Total Home Supply used in the site are trademarks or registered trademarks of Total Home Supply

Warranty Disclaimer

Merchandise Warranty: Unless otherwise noted, all products that appear on this site are new and carry the full manufacturer's warranty. Please refer to product information page or product user manual for full warranty information.

Website Warranty: This site and the materials used on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Total Home Supply disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Total Home Supply does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Total Home Supply does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Total Home Supply shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Total Home Supply has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors: In the event that a Total Home Supply product is mistakenly listed at an incorrect price, Total Home Supply reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Total Home Supply reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Total Home Supply shall issue a credit to your credit card account in the amount of the incorrect price.

Pictures: All product photos and pictures are for representation purposes only. The actual product may vary due to monitor color representation, manufacturing changes, etc. Total Home Supply is not responsible for any color accuracy issues that may arise from product photos.

Term; Termination: These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Total Home Supply without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice: Total Home Supply may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Total Home Supply.

Miscellaneous: Your use of this site shall be governed in all respects by the laws of the state of New Jersey, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Total Home Supply products) shall be in the state or federal courts located in Essex County, New Jersey. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Total Home Supply products) must be commenced within one (1) year after the claim or cause of action arises. Total Home Supply's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Total Home Supply may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site: Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Total Home Supply or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer: Total Home Supply does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Total Home Supply is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Total Home Supply reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Total Home Supply in its sole discretion.

Indemnification: You agree to indemnify, defend, and hold harmless Total Home Supply, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links: In an attempt to provide increased value to our visitors, Total Home Supply may link to sites operated by third parties. However, even if the third party is affiliated with Total Home Supply, Total Home Supply has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Total Home Supply. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Total Home Supply seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Total Home Supply appreciates your patronage and we will try our best for you to have a good experience in shopping with us. If you have a problem with any part of our service, please call our customer service department at 877-847-0050, before you dispute a charge. Our desire is to promote customer satisfaction, so we will try to work out an agreement satisfactory to both of us.